There is always a line at the redbox. Always. There is a little touch screen you use to look at all the movies that are in stock and inevitabely using that screen is someone trying to decide what movie to get, looking through the entire selection at least 4 times. One time I was behind a couple that was putting in about 20 different codes to try and get a free rental. None of their codes worked so they finally decided to just pay a dollar. Returning a movie takes about 20 seconds so it's a pain to wait for those slow-pokes.
I try to avoid being one of those people so I always reserve the movie I want to rent online. I just log in to the redbox here in Rexburg, look at what's available and make my choice. All I have to do is swipe the card I used to pay for the movie online and the machine spits it out. It is so fast. I wish there were an express lane at the redbox for smarties like me who reserve and pay online first. Really. I fantasize about my express lane for about 5 minutes every time I am waiting for someone.
Anyway, the story...
I reserved and paid for the new Harry Potter movie we hadn't seen yet (online). After finalizing I realized that the card I used to pay for the movie was left in Rupert over Christmas (I couldn't use it to swipe and pick up my reserved movie). There was still another copy available in the machine but I really didn't want to pay twice for just one movie. I know it's only a dollar but I just couldn't do it. Erin kept telling me to just do it, but while she was putting Ana to bed I snuck in a phone call to the redbox customer service people. I told them about my problem and they didn't even laugh at me. They gave me a free rental code to even things out. It took 9 minutes to get the free rental code over the phone. I might be slightly crazy. I was happy to talk for 9 minutes just to get my $1 rental worked out but when I went to the redbox and had to wait for about 4 minutes I was a annoyed.
3 comments:
bklaWe also have found the inner joy and pain of Redbox. One night, I got behind the biggest non-techy, redneck woman you have ever seen, who didn't even know how to use a touch screen. It literally took her 20 minutes to check out, and she sucked me into helping her so I couldn't even change my mind and leave.
Yeah, but when you finally got to take your turn, did a bunch of people have to impatiently wait for you to put in your code? Did you have to try it 20 times? These are the crucial questions that I want answered!!
Actually, no one was behind me when I put in my code. And since it was a legitimate code it only took me about 45 seconds total.
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